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Support
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Support Website
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Contact Information
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On the support web site, you can search the knowledge base,
participate in discussions,
submit service requests or order additional products.
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nService
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Compare to other Avensoft products, nService is more advanced
and hence more technically complex. It requires some IIS and database
knowledge. If you have difficulty setting it up, please send us
an email.
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When you run into unexplained problems, there are three log files
you can take a look.
| H:\WINDOWS\system32\LogFiles\HTTPERR |
Windows HTTP log file. System errors are logged here. |
| Web site log files |
Logs requests and responses |
| nService, Admin, Event Log |
nService application level logs. If you have problems with
sending or receiving email, you can take a look at these logs.
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How to take a screen shot
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When submitting a support request to Avensoft, please provide as
much detail as possible. Screen shots are usually very helpful
in understanding your problem. Follow these steps to do a screen
capture:
- Hold down the Alt key and press PrintScreen.
- Run Paint, select Edit | Paste or press Ctrl-V.
- Save the new file as a 16-color bitmap or a .gif file
- Zip up the file containing your screenshot before submitting it.
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Other Products
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Help Desk Server, Service Server, Bug Tracker Server and
Perfect Tracker all log errors in the log files.
We advise our customers to look into the log files first
before contacting us.
All Avensoft products log errors into daily log files. These
log files are located in \product_folder\webroot\log\.
Viewing these log files can be very useful for diagnosing
problems. For example, logged error messages from your SMTP
server may contain clues as to why email notification is not
working properly. Likewise, error messages returned from your
POP3 server may indicate why the Email Importer is not working.
In the case that you receive an email or database error that
you don't understand, consult your email or database
administrator respectively.
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FAQ for Server Series
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1.
Running Avensoft server products side by side with other web
server software such as IIS
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2.
LDAP/Active Directory Integration
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3.
Windows NT Service and MS SQL Server NT Integrated Authentication
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4.
Web Browser Error: The page cannot be displayed
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5.
How to repair a MS Access database file
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