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nService is service management software. IT departments can use it to set up an IT service management website to manage IT services. Other departments can also offer and manage their services on a nService website. Service provider companies can use it to set up a service website to manage work orders and service requests. Users come to the service management website to submit service requests (or tickets) and check their status. Technicians use it to list, assign, respond to, resolve and close service requests. Managers use it to manage the service and generate billing reports.

Our company runs an outsourced IT help desk, and after working our way through a number of help desk softwares we were lucky enough to come across Avensoft nService. This software has dramatically improved the efficiency of our help desk, and as a manager I can easily monitor technicians job queues, and closely watch overall service levels. We have found nService very flexible and easy to customize. The software we had used earlier was so time consuming to customize. As we take on new engineers, they often comment on how easy to use nService is. Mark Anyon, Fission IT