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Service Management Software
nService is service management software.
IT departments can use it to set up an IT service management website to manage IT services.
Other departments can also offer and manage their services on a nService website.
Service provider companies can use it to set up a service website to manage work orders and service requests.
Users come to the service management website to submit service requests (or tickets) and check their status.
Technicians use it to list, assign, respond to, resolve and close service requests.
Managers use it to manage the service and generate billing reports. Features include:
| 1. | Self-help portal for end users to submit service requests / work orders and check their status |
|---|---|
| 2. | Website for technicians and managers to list, assign and record work done on the service requests |
| 3. | Integration with your email system for importing emails and sending notification emails |
| 4. | Contract management, service level agreements (SLA) and service billing |
| 5. | Support for multiple services with different users, technicians, forms, workflow and notification rules |
| 6. | Asset management and linking service requests to assets to keep track of asset service history |
| 7. | Group based security and integration with Active Directory |
| 8. | Knowledge base, forums and product catalog management |
Testimonial
Our company runs an outsourced IT helpdesk, and after working our way through a number of helpdesk softwares
we were lucky enough to come across Avensoft nService. This software has dramatically improved the efficiency of our helpdesk,
and as a manager I can easily monitor technicians job queues, and closely watch overall service levels.
We have found nService very flexible and easy to customize. The software we had used earlier was so time consuming to customize.
As we take on new engineers, they often comment on how easy to use nService is.
Mark Anyon, Fission IT
Server System Requirements
Windows 2003, Vista, Windows 2008, or Windows 7.
MS SQL Server 2005, or 2008
(download
free SQL Server).
These requirements are for the server computer where nService is to be installed.
Users can access nService using any web browser from any operating system.
Service Management vs Helpdesk Software
What is the difference between service management and helpdesk software software?
The difference is small to us.
Service management software is a superset of helpdesk software. The latter focuses on
providing help to end users. The former adds additional capabilities to handle
service level agreement, billing, etc.
nService is both. In order to help potential customers to find us, we use two separate
pages to describe the overlapping capabilities provided by nService as helpdesk
software and service management software.