Perfect Tracker

Perfect Tracker is an older version of our helpdesk, customer support and bug tracking software. It has been superseded by nService.

HelpDesk Server

HelpDesk Server is web server software with helpdesk management features built in. It has been superseded by nService. We strongly recommend that you consider nService because it has so many more features.

If you have prior experience or investment on it, and you really want to continue using it, you can still download it (2.5M). In addition to the software license, you can also purchase the C++ source code including the web server and the scripting language engine.

Bug Tracker Server

Bug Tracker Server is web based bug/defect tracking software. It is for keeping track of software bugs and product defects. It has also been superseded by nService.

What's New in nService

nService is helpdesk and service management software. It supersedes Perfect Tracker, Help Desk Server and Bug Tracker Server. It provides many major improvements.

Greatly improved user interface and user experience
Runs on IIS so that you deploy it to a web farm to provide scalability
Easy configuration of integration with multiple Active Directory servers
Supports multiple services and multiple levels of services out of box
Receives requests from website and from multiple email addresses
Phone call handling wizard for receiving requests over the phone
Flexible user defined request routing and notification rules
User defined service specific request fields, actions and workflow
Built-in service level management
Built-in service rates, service billing and accounting
Enhanced report builder for tabular and matrix reports
User management with groups, organizations, sites, organization units
Improved asset management with custom fields
Multi-page articles and question-answer wizards in knowledge base
Products and services specific knowledge articles and wizards
Supports multiple products and multiple levels of products

If you are using one of the older Avensoft products listed above, you can upgrade to nService and keep your existing data.