Web based help desk software. Whether you are an IT help desk administrator, network administrator, facility manager, or you provide support to other members of your organization, you can use it to set up a help desk web site for users and technicians to submit or respond to service requests, etc.

In addition to the software license, you can purchase the C++ source code including the web server and the scripting language engine.

Web based bug/defect tracking software. Use it to set up a bug tracking web site to manage product defects submitted by various groups within your organization, such as your product development, quality assurance, and technical support teams.

Perfect Tracker is an older version of our help desk, customer support and bug tracking software. It has been replaced by nService.

Your first choice is the On-demand Help Desk solution HelpDeskOnWeb.com. It is a hosted help desk application service that provides everything you need including server, database and help desk software.

If you want to install the help desk software on your own computer, choose nService. It runs on Windows/IIS. Consider Help Desk Server if you don't want to use Windows/IIS or if you have prior experience with it.

1. These products use a TCP port to communicate with web browsers. Make sure the TCP port you select is not used by another web server such as IIS or blocked by your firewall software such as Windows Internet Connection Firewall or Windows TCP/IP Filtering. Otherwise, the product can't start or web browsers can't connect to it.

2. Make sure the server computer is connected to a network.

3. If you plan to store your data in Oracle, please install Oracle client first before installing the product. Also keep in mind that when you are asked to select an ODBC driver later on, you must use the ODBC driver made by Microsoft. It is called "Microsoft ODBC for Oracle". Don't use the ODBC driver made by Oracle.

4. Help Desk Server and Bug Tracker Server log errors in the log files. We advise our customers to look into the log files first before contacting us. These log files are located in \product_folder\webroot\log\. These log files can be very useful for diagnosing problems. For example, logged error messages from your SMTP server may contain clues as to why email notification is not working properly. Likewise, error messages returned from your POP3 server may indicate why the Email Importer is not working. In the case that you receive an email or database error that you don't understand, consult your email or database administrator respectively.