Avensoft
Helpdesk Software Service Management Software Free Trial How To Buy Support More Products About Us
SQL Server Preparation | For Windows Server 2008, Vista, Windows 7 | Microsoft Web Application Gallery

Installing nService from Microsoft Web Application Gallery

It is the easiest way to install nService on Windows 2003 or newer using the Web Platform Installer. This installer may seem a bit too slow depending on the speed of your computer. Please be patient to let it complete.
1. Prepare Your MS SQL Server Database
The installer will create a new database using the "sa" account. You need to configure your SQL Server to allow SQL Server authentication. In addition, you need to make sure the "sa" database administrator account is enabled and has a non-blank password. If you don't have SQL Server or don't know how to do the above, click here.
2. Install nService using Microsoft Web Platform Installer
http://www.microsoft.com/web/gallery/nService.aspx. Make sure you select "Create new database" when you get to Step 2.
3. Configure nService
Follow the instructions on the welcome page of nService to change the sessionState in web.config from InProc to StateServer. Sign in to nService as ns4.admin with no password. Keep in mind that your nService web site may be slow the first time you use it because IIS needs to compile its web pages.
4. Request a trial license
Without a license, nService allows one technician and unlimited end users. To request a trial license that allows multiple concurrent technicians, send an email to sales5@avensoft.com.
5. Check and upgrade to the lastest build
Click the “nService” link at the low left corner of any page on your nService website to find out its version. Check here to find out if there is a newer release that you can upgrade to.
install nService help desk software