Helpdesk Software by Avensoft

Helpdesk Software / Help Desk Software / Service Desk Software

nService is web-based helpdesk software. Customer service department can use it to set up a support website to help their customers. IT can use it to set up an IT helpdesk website to provide IT services. Facility management, HR, and other departments can also offer their services on the helpdesk website.

Users come to the helpdesk website to search the knowledge base, submit service requests (or tickets) and check their status. Technicians use it to list, assign, respond to, resolve and close service requests. Managers use it to manage the services their departments offer. Features include:

Self-help portal for end users to search the knowledge base, submit requests and check their status

Easy to use interface for technicians and managers to list, assign, resolve and close service requests

Integration with your email system for importing emails and sending notification emails

Support for multiple services with different users, technicians, forms, workflow and notification rules

Knowledge base, forums, product catalog management

Asset management and linking service requests to assets to keep track of asset service history

Group based security and integration with Active Directory

Contract management, service level agreements (SLA), service billing, multiple language support

Testimonial

I have been impressed with your nService helpdesk system. It has always been efficient and simple to use. Users can track their requests easily and they feel like their requests are responded to in a timely fashion. Technicians can quickly glance at their workloads, see what they need to do, and get to work. Managers can get the reports they need and escalate issues easily.

It is a perfect fit for our organization since it integrates with Active Directory. All of our users and their contact info are automatically imported into the system, so we don't have to worry about account maintenance within nService. Most of our users enter their own tickets, which lets us keep our focus on getting the work done. It is also a huge time saver that when users email our helpdesk, a ticket is automatically generated and populated with their contact information from Active Directory.

Steven Mezzadri, Livonia Public Schools

Price

$60 per technician per year. Free support and upgrades. A technician is a user who can respond to service requests from other users, i.e. the end users. There is no limit on the number of end users. If you have two technicians serving 100 users, you only need a two-technician license.

Server System Requirements

Windows 2003, Vista, Windows 2008, or Windows 7.

MS SQL Server 2005, or 2008 (download free SQL Server).

These requirements are for the server computer where nService is to be installed. Users can access nService using any web browser from any operating system.