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Products - Service Server
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Web based customer service and support software
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Service Server is a web based customer service software. Use it
to set up a customer service and support web site. Your customers can
come to the
web site to search the
knowledge base for information or
solutions to their problems. They can also
submit
service requests to you.
Customer service representatives come to the web site to
enter new service requests,
check their work assignments and
respond to service requests.
Service managers come to the web site to monitor and
manage the service operation.
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Service management
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Professional service providers such as IT service providers can use
the system to keep track of service work orders,
assign technicians to
site visits, record billable hours and generate
billing report to export to
QuickBooks.
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Email integration
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Service Server integrates with your email system. It provides
customizable email notification upon submission, assignment, closing of
a service request. It can also receive service requests submitted by
email. You can set up an email account such as support@yourcompany.com
for Service Server. Customers can send requests to this email address.
Service Server imports them in to the database as if they were submitted
via the web interface.
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Advanced features
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Service Server provides many other advanced features.
Its customizable Issue Escalator automatically escalates high priority
service requests if they are not closed within certain time frame.
Its customizable Due Date Reminder sends reminders to service staff
by email before the due date of the service requests.
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Scripting language and development tool
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Service Server is not an ordinary web based customer service and
support software. It comes with a
web server,
a server side scripting language, a development
studio
and the source code for every web page. All these make it easy to
set up and allow you to make any customization you can imagine.
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Upgrade path
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If you need a more advanced customer service and support software,
consider nService.
What's new in nService.
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System requirements
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Service Server runs on the server computer. Users access it
through their web browser on their workstation.
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The only requirement for the server computer is that it runs
Windows operating system.
The only requirement for a workstation is that it has a
web browser installed.
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Databases supported
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MS Access, MS SQL Server and Oracle.
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If you use MS Access, you just need the MS Access ODBC driver.
It is a database system included in Windows. Make sure you
back up your data daily. If you use MS SQL Server or Oracle,
you need only one user license of them.
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Free trial
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Download free trial.
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