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Products
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nService
nService is a web based service management software. It helps you
provide support and services to your coworkers or customers.
Typical users include customer service and support
department, IT help desk, facility management and service providers.
Features include user self help portal, knowledge management,
service management, product catalog, asset management, customer
management, call management, service contract, billing, service
level agreement, Active Directory integration, email integration,
group based security and multiple languages support.
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Help Desk Server
Web based help desk software. Whether you are an IT help desk
administrator, network administrator, facility manager, or
you provide support to other members of your organization,
you can use it to set up a help desk web site for users and
technicians to submit or respond to service requests, etc.
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Service Server
Web based customer service and support software. Use
it to set up a customer service web site. Your customers
can come to the web site to search your knowledge base or
submit service requests. Your can use it to manage your
knowledge, enter and respond to service requests, etc.
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Bug Tracker Server
Web based bug/defect tracking software. Use it to
set up a bug tracking web site to manage product defects
submitted by various groups within your organization,
such as your product development, quality assurance,
and technical support teams.
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Perfect Tracker
Web based help desk, customer support and bug tracking software.
It has been superseded by the products above.
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Which Software is Right For Me?
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If you are looking for web application to power your customer
service website or your internal help desk website, or if you
are looking for a service management software to manage the
services you provide, your first choice is nService.
It runs on Windows/IIS.
It supersedes Help Desk Server, Service Server and the
corresponding applications in Perfect Tracker.
It's our most advanced product.
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Consider other products only if you don't want to use
Windows/IIS. In that case, use Help Desk Server for
internal help desk websites and use Service Server to
provide services to your customers.
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