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Free Trial -
Download Help Desk Server, Service Server and Bug Tracker Server
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nService
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Help Desk Server
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Service Server
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Bug Tracker Server
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Installation Instructions:
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Download Help Desk Server (2.5M),
download Service Server (2.5M) or
download Bug Tracker Server (2.5M).
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Run the downloaded file to start the installation.
The online manual (in MS Word 97 format) is extracted to
\installation_target_folder\*.doc during installation.
If you do not have MS Word 97, you can download the
Word Viewer to view it.
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Note:
The free trial can store about 300 service requests or defects.
It expires in 45 days.
You will be able to keep your data and customized
web page templates from the trial when you purchase the full version.
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Important Notes:
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These products use a TCP port to communicate with web browsers.
Make sure the TCP port you select is not used by another
web server such as
IIS
or blocked by your firewall software such as Windows Internet
Connection Firewall or Windows TCP/IP Filtering. Otherwise, the
product can't start or web browsers can't connect to it.
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Make sure the server computer is connected to a network.
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If you plan to store your data in Oracle, please install Oracle
client first before installing the product.
Also keep in mind that when you are asked to select an
ODBC driver later on, you must use the ODBC driver made by Microsoft.
It is called "Microsoft ODBC for Oracle". Don't use the ODBC driver
made by Oracle.
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